Professional support from Rocket Reels Entertainment Ltd - UKGC licensed operator
At Rocket Reels Entertainment Ltd., transparency, trust, and player satisfaction are at the core of everything we do. We are committed to providing a secure, fair, and enjoyable gaming experience, and we welcome your feedback, questions, and concerns. Please find below all necessary information to contact us and understand our operational integrity.
Legal Entity: Rocket Reels Entertainment Ltd.
Company Registration Number: 11876543 (Registered in England and Wales)
Registered Office Address:
33 Cannon Street
London
EC4N 5AE
United Kingdom
Incorporation Date: 15 March 2019
VAT Number: GB 298 7654 32
Ownership Transparency: Rocket Reels Entertainment Ltd. is a wholly-owned subsidiary of Stellar Gaming Group PLC, a company dedicated to responsible innovation in the online entertainment sector. Full details of our corporate structure and board of directors are available in our About Us section.
Chief Compliance Officer (CCO): Mr. Alistair Finch
Responsible for ensuring adherence to all regulatory obligations and internal policies.
Money Laundering Reporting Officer (MLRO): Ms. Bethany Clarke
Responsible for overseeing compliance with anti-money laundering (AML) and counter-terrorist financing (CTF) regulations.
We offer multiple channels to ensure you can contact us conveniently and efficiently.
Availability: 24/7, 365 days a year
Response Time: Typically less than 30 seconds
Click the 'Live Chat' icon at the bottom right of your screen to connect with a support agent.
UK Customer Support: +44 (0)20 3123 4567
International Customer Support: +44 800 123 4567
Compliance Department: +44 (0)20 3123 4568
Call Response Time: 80% of calls answered within 20 seconds
Our dedicated email teams are here to help with specific enquiries.
Email Response Times:
Prefer to send us a message through our website? Please use our secure Contact Form.
Rocket Reels Entertainment Ltd. is fully licensed and regulated by the most reputable authorities in the industry, ensuring a safe and compliant gaming environment.
License Holder: Rocket Reels Entertainment Ltd.
UKGC Account Number: 543210
UKGC Licence Number: 000-054321-R-321098-007
Issuing Authority: Gambling Commission (Great Britain)
Verification Link: View our licence on the UKGC Public Register
Our operations are strictly compliant with the Gambling Act 2005 and all subsequent regulations.
We are deeply committed to promoting responsible gambling and providing resources for players to manage their play. If you or someone you know needs help, please contact the following organisations:
For information on our self-exclusion tools and setting limits, please visit our Responsible Gambling page.
We strive to resolve any complaints quickly and fairly. If you have a complaint, please follow our Complaints Procedure. If you remain dissatisfied with our resolution, you may refer your dispute to our Alternative Dispute Resolution (ADR) provider:
Independent Betting Adjudication Service (IBAS)
Website: www.ibas-uk.com
We are fully compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the UK Data Protection Act 2018. Your personal data is handled with the utmost care and security. For more details, please see our Privacy Policy.
Player funds are held in segregated accounts, entirely separate from our operational funds, in accordance with our licensing obligations. This ensures your money is always protected.
All payment transactions are secured using the latest encryption technologies, compliant with PCI DSS standards.
Our commitment to fair play, security, and responsible operation is independently verified by leading industry bodies.
Fair & Responsible Gaming certification from internationally approved testing agency.
Gaming Laboratories International certification for RNG testing and game fairness.
Information Security Management System certification for data protection.
Payment Card Industry Data Security Standard compliance for secure transactions.
Rocket Reels Entertainment Ltd. is a proud member of: