Privacy Policy - Rocket Reels | Data Protection & Your Rights

Data Protection

Privacy Policy for Rocket Reels

Effective Date: 1st October 2024

1. Introduction & Your Trust

Welcome to Rocket Reels! We are thrilled to have you explore the cosmic depths of our game. At rocket-reels.co.uk, your privacy is paramount. We understand that as a gambling site, we hold a significant responsibility to protect your personal and financial information. This Privacy Policy isn't just a legal document; it's our commitment to building and maintaining your trust.

We know that online gambling involves sensitive data and financial transactions, placing you in a vulnerable position. We are dedicated to transparent, secure, and responsible data handling practices that meet not only stringent UK and international regulatory standards but also address your concerns about security, fairness, and responsible play.

This policy explains what information we collect, why we collect it, how we use it, and your rights regarding your data. We encourage you to read it carefully.

Key Points at a Glance:

Who We Are: Rocket Reels is operated by Cosmic Gaming Ltd., a UK-licensed operator.
Your Data: We collect information to provide our game, ensure security, prevent fraud, comply with regulations (like AML and responsible gambling), and improve your experience.
Transparency: We are open about what data we collect, how it's used, and who we share it with.
Your Rights: You have significant rights over your data, including access, correction, and erasure.
Security First: We employ robust security measures to protect your information.
Responsible Gambling: Your data helps us promote and enforce responsible gambling practices.
International Transfers: We process data within the UK/EEA but use Yandex.Metrica for analytics, which involves data transfer to Russia. We explain the implications and safeguards.
Affiliate Disclosure: We may participate in affiliate programs and use tracking for commission purposes, which is non-personally identifiable at our end.

2. Who We Are – The Data Controller

The website rocket-reels.co.uk ("the Website") is operated by:

Cosmic Gaming Ltd.
Registered Office: 10 Stellar Avenue, London, SW1A 0AA, United Kingdom
Company Registration Number: 12345678 (England and Wales)
Email: [email protected]

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Cosmic Gaming Ltd. is the Data Controller responsible for your personal data collected via this Website.

We are licensed and regulated by the UK Gambling Commission (UKGC) under account number 987654. Our data protection practices are overseen by the Information Commissioner's Office (ICO).

3. What This Policy Covers

This Privacy Policy applies to all personal data collected and processed when you visit and interact with the rocket-reels.co.uk website, including when you play the "Rocket Reels" slot game embedded on our site. It does not apply to any third-party websites or services that may be linked from our site, such as payment providers or the casino operators where you ultimately play the game for real money. Please review their privacy policies directly.

4. Information We Collect About You

We collect various types of information to provide our services, maintain security, and comply with our legal obligations.

A. Information You Provide Directly to Us (if applicable):
While rocket-reels.co.uk is primarily an informational and demo site for the "Rocket Reels" slot, you might provide information if you:

Contact us via email or a contact form: Your name, email address, and the content of your message.
Subscribe to newsletters or marketing communications (if offered): Your email address.
Participate in surveys or promotions: Information requested for the survey or promotion.

B. Information We Collect Automatically:
When you visit our Website and play the "Rocket Reels" demo, we automatically collect certain technical and usage data. This helps us understand how the game is played, optimise performance, and ensure a fair experience.

Device & Browser Information: IP address (anonymised), browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, language settings.
Gameplay Data (Demo Mode): Information about your interactions with the "Rocket Reels" game, such as rounds played, demo bet amounts, virtual wins/losses, features triggered, bonus buy attempts, autoplay settings, selected game options.
Website Usage Data: Pages visited, time spent on pages, referral source, clickstream data, scroll depth, interactions with elements.
Cookies and Tracking Technologies: Information collected through cookies, pixel tags, and similar technologies.

C. Information from Third Parties (Limited):
As rocket-reels.co.uk is a dedicated slot game site, direct third-party data collection for your personal profile is minimal. However, we might receive:

Aggregated Analytics Data: From partners like Yandex.Metrica about overall website traffic and user behaviour, which is generally anonymised.
Affiliate Tracking Data: Non-personally identifiable data from affiliate networks to track referrals to partner casinos.

5. How We Use Your Information & Our Legal Bases

We process your personal data for specific purposes and rely on clearly defined legal bases under the UK GDPR.

Purpose of Processing	Types of Data Used	Legal Basis for Processing
Providing Game Services	Gameplay data, device information, cookies	Legitimate Interests: To provide and improve our game services, ensure proper functionality, and deliver the best user experience.
Website Analytics	Anonymised usage data, page views, session duration	Legitimate Interests: To understand user behaviour, improve website performance, and optimise content delivery.
Communication	Email address, name, message content	Consent: When you contact us or subscribe to communications. Legitimate Interests: To respond to your queries and provide customer support.
Security & Fraud Prevention	IP addresses, device information, usage patterns	Legitimate Interests: To protect our website, prevent fraud, ensure security, and maintain the integrity of our services.
Legal Compliance	All relevant data as required by law	Legal Obligation: To comply with gambling regulations, data protection laws, and other legal requirements.
Responsible Gambling	Financial limits, self-exclusion requests	Legal Obligation & Legitimate Interests: We process financial limits and self-exclusion requests from you. When you play for real money at casino sites linked from our site, these operators will have their own, more extensive, responsible gambling data processing.

6. Sharing Your Information

We share your information with trusted third parties under strict confidentiality agreements and only when necessary for the purposes outlined in this policy.

Game Provider: Hacksaw Gaming (the developer of "Rocket Reels"). While playing the demo on our site, certain gameplay data is exchanged with Hacksaw Gaming's servers to ensure proper game functionality and performance. This data is typically aggregated and does not directly identify you.
Analytics Providers: Yandex LLC (Yandex.Metrica). We share anonymised IP addresses and website usage data for web analytics.
IT Service Providers: Companies that provide hosting, maintenance, data backup, and security services for our Website. They process data only under our instructions.
Legal and Regulatory Authorities: We may disclose your information to law enforcement agencies, regulators (e.g., UKGC, ICO), or other governmental bodies if required by law or if we believe it's necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or respond to a government request.
Professional Advisers: Lawyers, accountants, auditors, and insurers who provide professional services to us.
Affiliate Partners: We may share non-personally identifiable information (e.g., cookie IDs) with affiliate networks to track referrals and attribute commissions. Your personal data is only processed by the affiliated casino operator if you choose to register and play with them.

We do not sell your personal data to third parties for their marketing purposes.

7. International Data Transfers

As Cosmic Gaming Ltd. is based in the UK, your personal data is primarily processed within the United Kingdom and the European Economic Area (EEA), which benefit from strong data protection laws.

Data Transfer to Russia (Yandex.Metrica):
We utilise Yandex.Metrica, a web analytics service provided by Yandex LLC, to understand how visitors interact with our website and to improve its functionality and user experience. Yandex.Metrica collects information such as your IP address (anonymised), device type, operating system, browser type, pages viewed, and session duration.

This data is processed in Russia, a country that currently does not benefit from an adequacy decision by the UK government or the European Commission. This means that data protection laws in Russia may not offer the same level of protection as in the UK or the EEA.

Our Safeguards and Your Options:

Anonymisation: We configure Yandex.Metrica to anonymise your IP address before processing, reducing the likelihood of direct identification.
Contractual Clauses: We have entered into standard contractual clauses or similar legal mechanisms with Yandex LLC to ensure appropriate safeguards are in place for the transferred data.
Transparency: We are disclosing this transfer explicitly so you are fully informed.

By continuing to use our website, you acknowledge and accept this transfer of data to Russia for analytics purposes. If you do not wish for your data to be processed by Yandex.Metrica, you can:

Use the Yandex.Metrica opt-out tool: https://yandex.com/support/metrica/general/opt-out.html
Adjust your browser settings to block third-party cookies.
Use a privacy-focused browser extension.

8. Data Security

We are committed to protecting your personal data from unauthorised access, alteration, disclosure, or destruction. We implement a range of technical and organisational security measures, including:

Encryption: Data is encrypted both in transit (using TLS/SSL) and at rest where appropriate.
Access Controls: Strict access controls and authentication mechanisms are in place to limit access to personal data to authorised personnel only.
Regular Audits: We conduct regular security audits and vulnerability assessments.
Employee Training: Our staff receive regular training on data protection and security best practices.
Incident Response: We have robust procedures in place for identifying, responding to, and mitigating data breaches.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.

The specific retention periods depend on the type of data and the purpose of processing:

Communications Data: If you contact us, we retain correspondence for a period necessary to resolve your query and for a reasonable period thereafter for our records, typically up to 2 years.
Analytics Data: Anonymised analytics data may be retained for longer periods to observe trends, typically up to 26 months, as per Yandex.Metrica default settings, but is not personally identifiable.
Marketing Consent: If you have opted in for marketing, we retain your email address until you withdraw consent.
Legal Obligations: Some data may be retained for longer periods to comply with legal or regulatory obligations (e.g., UKGC requirements), typically up to 5 years after the end of a business relationship.

At the end of the retention period, your personal data will be securely deleted or anonymised.

10. Cookies and Other Tracking Technologies

Our Website uses cookies and similar tracking technologies (like local storage or pixel tags) to enhance your user experience, analyse website usage, and for affiliate tracking.

Essential Cookies: Necessary for the Website to function correctly (e.g., remembering your cookie preferences).
Analytics Cookies: Used by Yandex.Metrica to collect information about how you use our Website.
Affiliate Cookies: Used to track referrals to third-party casino operators and attribute commissions. These cookies do not store your personal data.

For detailed information about the cookies we use, their purpose, and how you can manage your preferences, please refer to our dedicated Cookie Policy.

11. Responsible Gambling & Player Protection

We are committed to promoting responsible gambling and protecting vulnerable individuals. While rocket-reels.co.uk is a demo site, we believe in upholding the highest standards of player protection.

Information and Resources: We provide links and information to support organisations for problem gambling, such as GamCare (www.gamcare.org.uk) and BeGambleAware (www.begambleaware.org).
Data for Prevention: If you interact with responsible gambling features on an actual casino platform linked from our site, that operator will use your data (e.g., deposit limits, self-exclusion periods, gameplay patterns) to identify and support you. Our site does not collect this sensitive data directly in its demo form.
Ethical Design: The "Rocket Reels" game, as provided by Hacksaw Gaming, is designed with responsible gambling principles in mind, offering clear information on RTP and features.

12. Your UK GDPR Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right to be Informed

You have the right to be informed about the collection and use of your personal data. This Privacy Policy serves that purpose.

Right of Access

You have the right to request a copy of the personal data we hold about you.

Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request that we delete your personal data in certain circumstances (e.g., if the data is no longer necessary for the purpose for which it was collected).

Right to Restrict Processing

You have the right to request that we limit the way we use your personal data in certain circumstances (e.g., if you contest the accuracy of the data).

Right to Data Portability

You have the right to request that we transfer your personal data to another organisation, or directly to you, in a structured, commonly used, and machine-readable format.

Right to Object

You have the right to object to our processing of your personal data where we rely on legitimate interests or for direct marketing purposes.

Automated Decision-Making Rights

You have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the details provided in Section 14. We may need to verify your identity before fulfilling your request.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. We will notify you of any significant changes by posting the updated policy on our Website with a new "Effective Date." We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please do not hesitate to contact our Data Protection Officer (DPO):

Data Protection Officer (DPO)

Cosmic Gaming Ltd.
Email: [email protected]

For general inquiries, you can reach us at:
Email: [email protected]

Complaints:

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: www.ico.org.uk

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.